Question 1

What is the Taj Hydration Ritual?

Accepted Answer

Our signature 3-step hair care system designed for all curl types (3A–4C). Step 1 (Spray) opens the cuticle and adds instant moisture. Step 2 (Lotion) floods nourishing organic actives deep into the hair cortex. Step 3 (Oil) seals the cuticle to lock everything in for days.

Question 2

Do I need to use all three products together?

Accepted Answer

Each product works on its own, but the results are significantly better when used as a complete system. Customers report softness lasting up to 5 days when using all three.

Question 3

How often should I do the full ritual?

Accepted Answer

Most customers do the full ritual on wash day, typically 1 to 2 times per week. Between wash days, you can use just the Hydrating Spray to refresh.

Question 4

Can I use the ritual on dry hair?

Accepted Answer

Yes. All three products can be used on damp or dry hair. For maximum absorption, apply the spray and lotion on freshly washed, damp hair. The oil works on damp or dry hair as a sealer or refresh.

Question 5

How long does it take to see results?

Accepted Answer

Most customers notice softer, more defined, less frizzy curls from the very first use. Over 4–6 weeks: less breakage, better elasticity, healthier hair overall.

Question 6

Are your products really sulfate and paraben free?

Accepted Answer

Yes, 100%. All HAIRNME products are free from sulfates, parabens, silicones, and mineral oils. Every ingredient is listed in plain language on the label.

Question 7

Are your products vegan and cruelty-free?

Accepted Answer

Yes to both. Every HAIRNME product is vegan and cruelty-free.

Question 8

What is Cistus Ladaniferus and why is it in your products?

Accepted Answer

A rare Mediterranean plant resin extract with powerful antioxidant properties. It shields hair from UV, pollution, and humidity, strengthens the cortex, and gives curls a luminous shine. Found in both the Spray and the Sealing Oil.

Question 9

Is the sealing oil heavy or greasy?

Accepted Answer

Not at all. Use only 2–4 drops, the Macadamia and Jojoba base absorbs quickly with no grease.

Question 10

How long does each product last?

Accepted Answer

At 1–2 rituals/week: Spray (354ml) 6–8 weeks. Lotion (354ml) 6–8 weeks. Oil (118ml) 2–3 months.

Question 11

Are the products safe for colour-treated or bleached hair?

Accepted Answer

Suitable for most colour-treated and chemically processed hair. Since every hair colour and porosity level is unique, we recommend testing on a small section first, especially on bleached or highlighted hair.

Question 12

What curl types are these products designed for?

Accepted Answer

All HAIRNME products are formulated for textured and curly hair, types 3A through 4C: 3A (loose waves), 3B (springy curls), 3C (tight curls), 4A (coily), 4B (Z-pattern coils), 4C (tight coils).

Question 13

I have 4C hair. Will these products give me enough moisture?

Accepted Answer

Yes, 4C is one of our strongest performing curl types. The ritual maximizes moisture penetration (spray opens the cuticle) and retention (oil seals it). 4C customers report some of our most dramatic results.

Question 14

I have fine, 3A waves. Will the products weigh my hair down?

Accepted Answer

For lighter curl types, use less lotion, start small and add more if needed. The spray and oil are very lightweight. Many 3A/3B customers use just 1–2 pumps of lotion.

Question 15

Can I use these products if I have a dry scalp?

Accepted Answer

Yes. The Hydrating Spray contains Glycerin and Panthenol, excellent scalp moisturisers. The Sealing Oil's Jojoba base helps balance scalp oil production over time.

Question 16

Do you offer free shipping?

Accepted Answer

Yes! Free standard shipping across Canada and the USA on all orders over $70. The Taj Ritual Bundle ($79.99) qualifies automatically.

Question 17

Where do you ship from and how long does it take?

Accepted Answer

All orders ship from Brossard, Québec. Standard shipping: Canada 5–7 business days • U.S. 6–10 business days. Express shipping: 2–3 business days. International shipping: typically 10–21 business days.

Question 18

Do you ship internationally?

Accepted Answer

Yes, we ship to the USA, France, UK, and many other countries. Customs fees and import duties are the responsibility of the customer.

Question 19

How do I track my order?

Accepted Answer

Once your order ships, you'll receive an email with a tracking number. If you don't receive tracking info within 2 business days, contact us.

Question 20

What if my order arrives damaged or incorrect?

Accepted Answer

If your order arrives damaged or incorrect, please contact us as soon as you receive your package with photos of the products and shipping box. Once reviewed, our team will work promptly to resolve the issue.

Question 21

Where are your products made?

Accepted Answer

All HAIRNME products are formulated, blended, and bottled in Brossard, Quebec, Canada, in small batches for maximum freshness.

Question 22

Can I find HAIRNME in stores?

Accepted Answer

Currently, HAIRNME is available exclusively online. This lets us maintain quality control, offer the best prices, and ship directly to you fresh from our facility.

Question 23

How do I contact HAIRNME for support?

Accepted Answer

Via our Contact page, we respond as soon as possible. You can also DM us on Instagram @hairn_me for quick questions.

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